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  1. Maplesoft
  2. Troubleshooting

Troubleshooting

Questions about installation, activation, Maple starting, or graphical errors.

General

  • What should I do if Maple isn't starting?
  • Maple does not start or takes a long time to load (Maple 2018 and older)
  • Why are Maple initialization files (maple.ini or .mapleinit) not working in Maple 2019.2?
  • Why is Matlab throwing an error when using the Maple Matlab Connector?
  • How to Solve the "LoadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed" Error
  • Problems with the Maple Add-In for Excel on Windows
See all 39 articles

Maple Network Tools

  • 'License server machine is down or not responding' error when starting Maple
  • Checking port connectivity
  • Why does Maple Network Tools on RHEL 6 give an error?
  • How do I install and configure a Maple license server?
  • How do I read a Maple Network Server Log File
  • License Server Setup Tips
See all 9 articles

Activation & Licensing

  • How Do I Determine My Maple Purchase Code?
  • How do I perform an offline activation of Maple?
  • Why do I get the the error 'The purchase code is associated with an unknown product' when Activating MapleSim?
  • How to re-activate Maple after validating student status
  • Maple continually requires activation
  • Where do I find/save my Maple license file?
See all 26 articles

Installation

  • How do I perform a silent installation when I get a file is locked error?
  • Where do I download Maple?
  • How to Uninstall Maple
  • Can I install Maple on a second computer?
  • Silent (unattended) installation of Maple
  • Maple or MapleSim is blocked while installing on Macintosh
See all 11 articles

About Us

Maplesoft

Maplesoft™, a subsidiary of Cybernet Systems Co. Ltd. in Japan, is the leading provider of high-performance software tools for engineering, science, and mathematics. Its product suite reflects the philosophy that given great tools, people can do great things.

Learn more about Maplesoft.

Contact Info

615 Kumpf Drive
Waterloo, ON Canada
N2V 1K8
1-800-267-6583
info@maplesoft.com

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