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How do I read a Maple Network Server Log File

  • Updated

The log file for a Maple Network server is generally located in:

C:\Program Files\Maple Network Tools\FLEXlm\11.13.1.2\windows\log.txt

though the location may change based on where it is created and saved.

Maple Network Server Log files contain many lines that indicated various errors or statuses of your server. Below you will find examples of a healthy and unhealthy log file. As well as the causes of the errors seen in the unhealthy log file.

Healthy Log File:

Start Time of Server:

03:14:15 (lmgrd) Server's System Date and Time: Sat Jun 01 2017 03:14:15 Eastern Daylight Time

FLEXlm Version and Server Name:

03:14:15 (lmgrd) FlexNet Licensing (v11.13.1.2 build 173302 x64_n6) started on mapleserver (IBM PC) (7/1/2017)
...
03:14:15 (maplelmg) (@maplelmg-SLOG@) Host used in license file: mapleserver

lmgrd Version:

03:14:15 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))

maplelmg Version:

03:14:15 (maplelmg) (@maplelmg-SLOG@) VD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))

License File:

03:14:15 (lmgrd) License file(s): C:\Program Files\Maple Network Tools\activate\Maple2017.lic

lmgrd Port:

03:14:15 (lmgrd) lmgrd tcp-port 27000
...
03:14:15 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000

maplelmg Port:

03:14:15 (lmgrd) Starting vendor daemon at port 28010
03:14:15 (lmgrd) Using vendor daemon port 28010 specified in license file
...
03:14:15 (lmgrd) maplelmg using TCP-port 28010
...
03:14:15 (maplelmg) (@maplelmg-SLOG@) Listening port: 28010

Maple Versions Available:

03:14:15 (maplelmg) Maple (consisting of: Maple2017 Maple2016 Maple2015)

License Checkout:

03:14:15 (maplelmg) OUT: "Maple" bsmith@mapleclient
03:14:15 (maplelmg) OUT: "Maple2017" bsmith@mapleclient

 

Unhealthy Log File:

Invalid Server Name:

03:14:15 (lmgrd) "mapleserver": Not a valid server hostname, exiting.
03:14:15 (lmgrd) Valid license server system hosts are: "<server>"

Same Port For lmgrd and maplelmg:

03:14:15 (maplelmg) tcp_s is bad!!! Exiting
03:14:15 (maplelmg) EXITING DUE TO SIGNAL 28 Exit reason 5
03:14:15 (lmgrd) maplelmg exited with status 28 (Communications error)
03:14:15 (lmgrd) Please correct problem and restart daemons

lmgrd Port is Unavailable:

03:14:15 (lmgrd) Failed to open the TCP port number in the license

maplelmg Port is Unavailable:

  • Present:

    03:14:15 (lmgrd) maplelmg using TCP-port 28010

  • Absent:

    03:14:15 (maplelmg) (@maplelmg-SLOG@) Listening port: 28010

Invalid or Missing License File Errors:

  • Invalid license key:

    03:14:15 (maplelmg) Invalid license key (inconsistent authentication code)

  • Invalid hostid:

    03:14:15 (maplelmg) Wrong hostid on SERVER line for license file: C:\Program Files\Maple Network Tools\activate\Maple2017.lic
03:14:15 (maplelmg) SERVER line says DISK_SERIAL_NUM=aa11bb22, hostid is DISK_SERIAL_NUM=cc33dd44
03:14:15 (maplelmg) Invalid hostid on SERVER line

Invalid maplelmg.opt file:

  • 03:14:15 (maplelmg) USER_BASED license error for Maple (INCLUDE missing)
03:14:15 (maplelmg) Please ensure that no more than 10 users for Maple are in an INCLUDE list in the daemon options file.
  • 03:14:15 (maplelmg) HOST_BASED license error for Maple (INCLUDE missing)
03:14:15 (maplelmg) Please ensure that no more than 10 hosts for Maple are in an INCLUDE list in the daemon options file.

Too few licenses for hosts/users in maplelmg.opt:

  • 03:14:15 (maplelmg) HOST_BASED license error for Maple2017 – Number of INCLUDE names (2) exceeds limit of 1
  • 03:14:15 (maplelmg) USER_BASED license error for Maple2017 – Number of INCLUDE names (2) exceeds limit of 1

Incompatible maplelmg:

  • CreateProcess error code: 0xc1 File= maplelmg.exe

lmgrd is newer than maplelmg:

  • 03:14:15 (maplelmg) Request denied: Client (11.14) newer than Vendor Daemon (11.13). (Version of vendor daemon is too old. (-83,21049))

lmgrd is being blocked (either by another license service or Windows DEP):

  • 03:14:15 (lmgrd) maplelmg exited with status 58 ()
03:14:15 (lmgrd) Since this is an unknown status, license server 
03:14:15 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
03:14:15 (lmgrd) EXITING DUE TO SIGNAL 1

 

 

 

 

 

 

 

 

 

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