To install Maple on a new computer, you first need to uninstall it on the old computer (if still possible), then contact Maplesoft Customer Service. If uninstallation from an old computer can be confirmed, the purchase code can be released from that device. Maple could then be activated on the new device with the same purchase code.
To migrate your Maple license server, you will need to do the following:
Remove Maple (Maple Network Tools) from the older server.
Send an email to Maplesoft Customer Service at firstname.lastname@example.org, wherein you explain the situation. Be sure to:
- Mention that you have removed Maple from the old server, and
- Include your Order Number and/or Purchase Code.
After Customer Service responds and confirms that you can proceed, install and configure Maple Network Tools on the new server. You can find instructions on how to do this here.
- You will need to activate Maple Network Tools, and provide the new server name and port number.
- The client license files that are installed in the following location by default
C:\Program Files\Maple 2021\license\license.datwill need to have their server information on the line
SERVER <server-name> ANY <port>updated to point to the new server and/or port.
Note: This can be done through a software or file manager such as SCCM.
Should you need to perform a concurrent migration, (so that there is no down time for the clients accessing Maple) a manager/supervisor should make a request in writing.
- The best time to perform a concurrent migration for EMP customers is after they have received their purchase codes for the new version (which includes support for that version and the two previous.) New purchase codes can be activated on a new server while the old server is still managing a previous version's activation.
- For other times, please contact your Account Representative. It may be possible to issue temporary, migration licenses that can be exchanged for permanent ones once the retired server licenses have been confirmed deactivated.